Linux Job

Company Name: Synconext
Address: Bangalore
Contact Person: Ankita B
Email: ankita.b@synconext.com
Phone:

Responsibilities
? Own overall relationship with assigned clients, which include: Deployment, Client onboarding,
increasing adoption, ensuring retention, and satisfaction.
? Trouble shooting customer reported problems – remote support and on-site support
? Identifying root causes for the problems and taking corrective/preventives steps and work
closely with the engineering team for timely resolution.
? Generating problem reports, logging issues, escalation of critical issues.
? Advocate customer needs/issues cross-departmentally.
? Developing training videos, instruction guides etc, and other tools of customer on-boarding
and training.
? Product demo to customers and support the sales team at critical junctures of the sales
cycle.
 
Benefits
? Competitive salary
? Work with an unbelievably talented and go-getter team
? Career growth with excellent learning and development opportunities

 

Job Summary
If you are the person who get excited in bringing smile to the customer by quickly solving their
problems and winning their trust, and you strong knowledge in Linux administration and networking
and web technologies, you are the one we are looking for.
Designation Experience Role Type Job Location
Customer Tech Support
Specialist
2 - 4 years Individual Contributor Bangalore
Salary – Rs. 3,00,000 – Rs. 5,00,000
ESOP - Yes
 
Mandatory Requirement
? Graduation/Post Graduation degree in Computer Science
? Proven work experience as a Technical Support Engineer, Customer support executive,
System Administrator or similar role.
? Curious, articulate and excellent communication capability (written and verbal)
? Excellent trouble shooting skills – Product specific, Linux, networking, database.
? Hands on experience in Linux system installation, administration and maintenance.
? Working experience in database systems (SQL), Web container servers (Tomcat etc).
? Hands on experience in tools Wireshark, team viewer etc.
? Should be willing to travel (Local/outstation)
 
Preferred Requirements
? Some degree of understanding of SaaS products.
? Domain knowledge in Building Automation, BMS, HVAC, Control systems
? Control system protocols such as BacNet, Modbus
? Knowledge of short range wireless protocols such as Zigbee, Bluetooth LE.
 
 

 

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