Cisco Routing and Switching Job

Company Name: Vertel
Address: UG 15-16, Tower 1, Assotech Business Cresterra, Sector 135, Noida 201304
Contact Person: Manish Giri
Email: mgiri@vertel.com.au
Phone: 9910406664

Job Description

 

The NOC Support Engineer is Grapes Telecom’s primary customer contact for technical and network impacting enquiries. Reporting directly to the National Operations Manager, the NOC Support Engineer will primarily be responsible for network incidents through to resolution ensuring that they are managed and resolved according to client support and maintenance agreements in an efficient and professional manner.

 

 

 

TITLE

NOC Support Engineer

STATUS

Full Time

LOCATION

NOIDA

 

Responsibilities

 

  • Respond to inbound calls and emails
  • Provide timely and high-quality incident management to customers with single call resolution where possible
  • Develop and maintain strong customer and internal relationships through excellent customer service and communication
  • Take responsibility and follow through issues / tasks by following through to resolution
  • Network monitoring of Various Networks, escalating faults as required and ensuring SLA’s are adhered to
  • Communicate planned and unplanned service interruptions to customers and internal stakeholders
  • Diagnose network incident and liaise with service department, contractors and customers to ensure a smooth and acceptable experience
  • Analyse, investigate and troubleshoot network incidents for various network services.
  • Update internal databases and internal support systems.
  • Action service requests as required.
  • After Hours Fault Management (As scheduled on rotational basis)

 

EXPERIENCE

Mandatory

  • Excellent verbal and written skills in the English language. Experience in internal and external presentations – sales and business development orientated.
  • Strong teamwork and problem-solving skills
  • Demonstrated technical proficiency in IP networks/IT systems
  • Strong customer focus. Ability to respond to customer needs and provide technical solutions within agreed SLAs

Preferred

  • Experience on multiple Vendors hardware, Cisco, Juniper, Huawei
  • Experience with Nokia (Alcatel-Lucent) networking technologies: SR 7750, SAS 7210, SAM 5620 etc.
  • Understanding of SDN and NFV technologies.
  • Familiar with Linux and Unix based systems
  • Sound knowledge of API/Script Development

 

QUALIFICATIONS

  • Formal tertiary qualification in telecommunications, ICT or engineering discipline is required. A minimum of Bachelor or higher degree in one of these fields.
  • Cisco CCNA / CCNP Routing and Switching (preferred).

 

 

 

Apply for the Job


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