Company Name: Amvion Labs
Address: Chennai
Contact Person: Sreeranjani.S
Phone: 9176609542

Looking for CCNA Certified Candidates for Technical Support Engineer Role.

Location  :                                       Chennai


Purpose of the position:


Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Technical Support will also support computer software integration by diagnosing and troubleshooting common problem


Key responsibilities & duties:


  1. Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  2. Act as the initial point of contact for all computer and system related concerns from clients or 
    other employees.
  3. Assist management in creating training materials pertaining to computer troubleshooting and
  4. Organize and file documentation pertaining to warranties and instructional guides for computer
  5. Maintain a working log detailing all required system updates, as well as the date of completion.
  6. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  7. Resolve technical issues related to network interruptions.
  8. Actively update, maintain and monitor all aspects of computer networks.


   Academic qualifications:


   UG : B.Sc ,B.Tech or B.E.


 Any Degree/ Certification course in IT, Computer Engineering or Computer Science from a Certified institution


Work experience & skills:

  1. 2+ years of relevant experience in a customer focused position involving technical knowledge of Amvion’s products and services.
  2. Professional written and interpersonal skills are essential when communicating with customers and clients.
  3. Preferred to have experience on Server/Storage & having CCNA certification is an added advantage.
  4. Must have experience on IT Infrastructure Products/Projects like Switches/Router, Firewall and Wi-fi/RF Technologies.
  5. Ability to prioritize and manage several milestones and projects efficiently.
  6. Extensive experience working with different operating systems including Windows and Mac OS.
  7. Accept constructive criticism and customer feedback regarding their experience with software or IT services.
  8. Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs.
  9. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.






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