Microsoft SQL Administration Job

Company Name: Acurus Solutions Private Limited
Address: Chennai
Contact Person: nomedha r
Email: nomedha.ra@acurussolutions.com
Phone: 9500054722
Course Detail

Looking for candidates for "Software Support Specialist". Require good knowledge in SQL,

 

Appreciate if you can please identity resources (Fresher/ with 1-2 Years experience) who have the following skills.

 

1. Very good 

in speaking & understanding English

in articulating during conversations

2. in communication with all

3. Displays a courteous and caring attitude at all times

4. Utilize Issue tracker software provided to adequately document issues

5. Manages support requests that come in from client via email, tickets, and phone calls

6. Correctly status and prioritize issues in Issue Tracker

7. Is self sufficient to complete utility update tickets such as:

8. Merge patient accounts due to duplication

9. Moving encounters from one Q to another

10.Resetting user credentials

11. Resolve issues directly and remotely utilizing training and provided documentation

12. Liaise with Chennai India team as and when required

13. Stays informed of changes to the EHR system via release notes

14. Follow established escalation and notification procedures

15. Provide regular status updates

16. Submit daily reports and logs as needed to immediate supervisor

17. Previous support desk experience a big plus

 

Salary : As per industry standards

Work Mode: Complete Work From Home

Interview Mode: Telephonic and Zoom Meeting

 

Apply for the Job