Unified Service Desk in Microsoft Dynamics 365 for Customer Service Job

Company Name: Redington
Address:
Contact Person: Lina
Email: lina.oommen@redington.co.in
Phone: 9360490209
Course Detail

Role Description
Primary Responsibilities 
Operationalize leads and optimize sales process & P2P
• Connect with customers through Cloud Ascent
• Advise partners to utilize other partner channels
• Effectively drive and manage P2P relationships, connecting O365 resellers to D365 partners with packaged services
 
Build digital marketing & optimize sales channels
• Build and execute digital marketing plans
• Act as “business advisor” and evangelize areas of next logical practice that are appropriate for the partner’s needs and business model
• Act as “marketing manager” and support proposed marketing goals including the proper use of Microsoft partner marketing materials and incentive funding on the right set of activities
 
Identify cross-sell and upsell opportunities
• Build repeatable/scalable solutions
• Ensure partners are equipped with the right tools and resources to win new business, competing effectively against every competitive scenario they encounter
• Ensure new workload attach through new customers and existing renewals

Role qualifications
Education and training
 
Requirement  Description
 
Undergraduate degree
• Preferred, but not required, degree in a related field Language proficiency
• Required fluency in English
• Preferred fluency in a second local language
 
Work experience 
 
Call center experience
• Minimum of 6 months preferred
 
Marketing/Business Dev
Minimum 1 year in marketing or business development role
MSFT product experience
• Thorough technical knowledge of Business Applications solutions in ERP [Business Central,
D365 F&O] and CRM [Sales Professional and MRS]

 

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